Frontliner (Customer Service & Administrative Support)

Are you a warm, professional, and organized individual with a passion for the beauty and wellness industry? Jakarta Aesthetic Consultant is seeking a dedicated Frontliner (Customer Service & Administrative Support) to join our team in Pekanbaru. As the first point of contact for our clinic, you will play a pivotal role in delivering exceptional customer service and administrative support to our valued clients.

Jakarta Aesthetic Consultant is a leading beauty and wellness clinic in Jakarta, with a growing presence in Pekanbaru. We are committed to providing top-notch services and creating a welcoming environment for our clients. In this role, you will be responsible for managing customer inquiries, scheduling appointments, and ensuring smooth operations within our clinic.

As a Frontliner, you will be the face of our clinic, interacting with clients daily, and ensuring their needs are met with professionalism and efficiency. You will also be responsible for maintaining our clinic's administrative systems, including appointment scheduling, patient records, and inventory management.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients, ensuring their needs and concerns are addressed promptly and professionally.
• Manage and schedule appointments using our in-house system and ensure timely follow-ups.
• Maintain and update patient records, including medical histories and treatment plans.
• Assist with inventory management, including ordering supplies and maintaining stock levels.
• Handle administrative tasks such as billing, invoicing, and payment processing.
• Coordinate with our team members to ensure smooth operations and a positive client experience.
• Assist with marketing efforts, including promoting our services and special offers to potential clients.
• Ensure compliance with health and safety regulations, and maintain a clean and organized clinic environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or administrative support, preferably in the beauty and wellness industry.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and our in-house clinic management system.
• Familiarity with basic medical terminology and procedures is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Willingness to learn and adapt to new systems and processes.
• Passionate about the beauty and wellness industry, with a desire to provide exceptional service to clients.

🛠️ Keahlian

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