Mining Application Support Specialist

Join PT Mineral Teknologi Nusantara, a leading innovator in mining technology solutions, as a Mining Application Support Specialist in Bangka Belitung. You will play a pivotal role in ensuring the seamless operation of our cutting-edge mining software application. Our team in Pangkalpinang is dedicated to delivering top-notch support to our clients, and we are looking for a skilled professional to join us.

As a Mining Application Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting software issues, and ensuring the smooth operation of our mining software. You will work closely with our development team to implement updates and improvements, and you will be the primary point of contact for our clients.

If you are passionate about mining technology and have a strong background in software support, we encourage you to apply. We offer a competitive salary and a dynamic work environment in Pangkalpinang.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving software issues and ensuring the smooth operation of our mining application.
• Work closely with the development team to implement updates and improvements to our software.
• Document and track software issues, providing detailed reports to the development team.
• Train clients on the use of our mining software, ensuring they can maximize its benefits.
• Monitor system performance and proactively identify and resolve potential issues.
• Collaborate with the sales team to understand client needs and provide tailored support solutions.
• Stay up-to-date with the latest developments in mining technology and software support.
• Participate in on-call support during off-hours, ensuring continuous coverage for our clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in software support or a related role.
• Strong knowledge of mining software applications, preferably in the mining industry.
• Proficiency in using common software support tools such as ServiceNow, Jira, and Confluence.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certification in ITIL or a related framework is a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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