Account Officer (SME Client Relations) - Denpasar, Bali

Join CV. Sandatindo Group as our Account Officer and become the vital link between our company and SME clients in Bali! In this dynamic role, you’ll drive client success by managing relationships from initial lead follow-up to long-term partnership development. Our company, a trusted name in the SME sector, is seeking a proactive and detail-oriented professional to manage client relationships, ensure business growth, and deliver exceptional service.

As an Account Officer, you’ll handle a portfolio of SME clients, including startups and established businesses, across various industries in Bali. You’ll be responsible for understanding client needs, developing tailored solutions, and ensuring client satisfaction through regular communication and relationship management. This role offers a unique opportunity to grow your client portfolio, develop strong industry knowledge, and contribute to the success of our company.

📋 Tanggung Jawab Pekerjaan

• Manage and grow a portfolio of SME clients by maintaining strong relationships and providing exceptional service.
• Develop and implement client strategies to meet business objectives and maximize client satisfaction.
• Conduct regular client meetings, reviews, and follow-ups to ensure ongoing engagement and relationship building.
• Collaborate with cross-functional teams to deliver tailored solutions and address client needs.
• Monitor client performance and provide insights to support business growth and improvement.
• Stay updated on industry trends and best practices to enhance client service and solutions.
• Manage client data and communications using CRM tools such as Salesforce or HubSpot.
• Contribute to the development and implementation of client retention and acquisition strategies.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in client relationship management, account management, or a similar role.
• Proven track record of managing and growing client portfolios in the SME sector.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills, with the ability to develop tailored solutions for clients.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Familiarity with the SME sector and the ability to understand and address client needs.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

🛠️ Keahlian

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